Question 1

Are You Trading Company Or Manufacturer?

Accepted Answer

ESWIRES is a company specialized in the production and trade of wire mesh products. We are a manufacturer and deal directly with our customers. This can save you a lot of money.

Question 2

What Are Your Main Products?

Accepted Answer

We mainly produce wire mesh products and our main products include: roll container, laundry cart, wire decking, wire containers, cage pallet, stillage and storage cage, etc. We can also provide customized services.

Question 3

Do You Support Custom Sizes?

Accepted Answer

We're more than happy to take your custom-sized order! All you need to do is tell us what kind of product you want, and we will do the rest.

Question 4

Do You Support ODM Or OEM?

Accepted Answer

Yes, we support ODM/OEM, if you need, contact us directly, we can provide this service.

Question 5

What Finish Should I Choose, And If I Need The Product To Be Used in A Humid Environment?

Accepted Answer

In this case, we recommend you to choose the surface treatment of hot galvanized, because it is greater than zinc plating and power coating in terms of rust prevention ability.

Question 6

What Is The Difference Between U-channel And F-channel Of Wire Mesh Decking?

Accepted Answer

The F-channel can be used on any beam, while the U-channel is more suitable for use on a step beam.

Question 7

What Is The Load Capacity Of The Wire Decking?

Accepted Answer

The load capacity of our wire decking is generally between 500 kg-2 tons, depending on your needs.

Question 8

What Is The Difference Between The Square Base And The ''A'' Frame Base Of A Roll Container?

Accepted Answer

The square base is a removable design, while the "A" frame base is a foldable and nestable design.

Question 9

Can Roll Container And Laundry Cart Be Used Together?

Accepted Answer

Laundry cart will be stronger than roll container security, because it will have built-in PP sheet or bag, and therefore more suitable for use in the laundry industry. However, roll container has some products that can also be used in laundry industry, if you need, we can add PP sheet or bag inside.

Question 10

Can Every Type Of Wire Containers Be Folded?

Accepted Answer

Most of the wire containers are collapsible, but there will be a few that are detachable in design, which can also be customized according to your needs.

Question 11

How Many Layers Of Storage Cage Can Be Stacked?

Accepted Answer

Some of our standard storage cages such as ES03-14 and ES03-22 can be stacked in 6 layers, while the rest of the products are basically stacked in 4 layers.

Question 12

Is The Fire Resistance Of The Stillage Good?

Accepted Answer

Yes, it is very fire resistant and impact resistant. You can use it with confidence.

Question 13

Can Stillage Be Used in Cold Storage?

Accepted Answer

The model ES09-001 has a hot galvanized finish and you can use it in cold storage. If you have other products you like, we can also make them into hot galvanized for you.

Question 14

Do You Provide The A Base For The Cage Pallet?

Accepted Answer

No, we only provide the cage part, we provide you with the cage according to the pallet size you have.

Question 15

Is The Cage Pallet Also Foldable?

Accepted Answer

We have a foldable style and a removable style, depending on the designs you choose.

Question 16

How Long Does It Take For Me To Receive The Goods I Ordered?

Accepted Answer

It takes around up to 4 weeks to deliver your order with no order customization but may take longer with customization. This is because we ensure that every customized rack you order is uniform and high quality.

Question 17

Can You Replace Products That Are Damaged During Delivery?

Accepted Answer

Unfortunately, sometimes things go wrong even though we ensure top-notch safety. When this happens we're here to help! You can contact our customer support team and they'll provide you the assistance that's needed.

Question 18

What Do I Do If My Order Is Delayed?

Accepted Answer

We have a detailed delivery schedule. We'll keep you updated about any potential delays or complications. In case of any force majeure, such as the COVID-19 pandemic, please expect minimal delays in order processing and delivery.

Question 19

What Kind Of Payment Method Is Accepted? What Is The Payment Term?

Accepted Answer

We accept any convenient and prompt payment methods, such as: T/T, Western Union, PayPal etc. The payment term is 30% down payment before production and 70% before shipment.

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